In addition to this forum we also host a bug tracker to gather, categorize and fix bugs reported by the community. In case you find a bug or need technical help, we will ask you to create a thread on this forum and also file a report on our bug tracker:
https://redmine.thqnordic.com/projects/knights-of-honor-ii-community/issues/new
Information we will need from you:
Headline (one sentence, e.g. “Game freezes when creating cavalary”)
Full description
Is this bug reproduceable? (unknown, sometimes, always)
How serious is this issue? (minor, major, crash)
Game mode (menus, campaign, singleplayer / online) and difficulty
Steps to reproduce this bug (if known)
Version number (this is displayed in the main menu, on the top left)
Please attach your DX Dialog / save game / player.log file in the space provided. If you are not sure how to attach your DX, here is a guide from Microsoft
https://support.microsoft.com/en-us/windows/open-and-run-dxdiag-exe-dad7792c-2ad5-f6cd-5a37-bf92228dfd85
You can find your save game in the following location: C:\Users<USERNAME>\AppData\LocalLow\BlackSeaGames\Sovereign\Saves\SinglePlayer
and the player.log is saved here: C:\Users\<USERNAME>\AppData\LocalLow\BlackSeaGames\Sovereign
If you cannot see the “AppData” folder (it is hidden by default), click “View” in the menu bar of the folder window and check “Hidden Items”. If you have a screenshot or small video of the bug, please attach it as well. Thank you!
A quick way to gather all that information is to use the built-in bug reporting tool:If you press F7 at any point in the game, a bug-reporting tool shows up. If possible, always generate such a report and attach it to your bug report on the forums or redmine. If you attach a bug report, you should still describe the bug. Don't forget to also attach the screenshot the tool creates.The bug-reporting tool automatically creates a savegame the moment you create the report. If you use the tool during a battle, the savegame will be from the moment right before you started the battle.Here is an example of the bug-report tool: