Crash on Campaign start

[M4X]

My Game crashes when ever I start a campaign.

Player.log Error:

WARNING: Shader Unsupported: 'Hidden/Nature/Terrain/Utilities' - All passes removed
WARNING: Shader Did you use #pragma only_renderers and omit this platform?
ERROR: Shader Hidden/Nature/Terrain/Utilities shader is not supported on this GPU (none of subshaders/fallbacks are suitable)
The referenced script (Unknown) on this Behaviour is missing! 
(Filename:  Line: 199)

The referenced script on this Behaviour (Game Object 'Generated Villages') is missing! 
(Filename:  Line: 334)

Unloading 6 Unused Serialized files (Serialized files now loaded: 48)
UnloadTime: 34.549700 ms
D3D11: Failed to create RenderTexture (4097 x 4097 fmt 23 aa 1), error 0x8007000e 
(Filename:  Line: 207)

System.OutOfMemoryException: Out of memory
  at (wrapper managed-to-native) System.Object.__icall_wrapper_ves_icall_array_new_specific(intptr,int)
  at Logic.PathData.Init (System.Int32 width, System.Int32 height) [0x0000e] in <6081d87cf35842aaae84bf970a5049b3>:0 
  at Logic.PathData.Load (System.String map_name, System.Boolean for_generation) [0x00037] in <6081d87cf35842aaae84bf970a5049b3>:0 
  at Logic.PathFinding.LoadPFData (System.Boolean for_generation) [0x0006d] in <6081d87cf35842aaae84bf970a5049b3>:0 
  at Logic.PathFinding..ctor (Logic.Game game, System.String map_name) [0x000e2] in <6081d87cf35842aaae84bf970a5049b3>:0 
  at Logic.Game.LoadPFData (System.String map_name) [0x00000] in <6081d87cf35842aaae84bf970a5049b3>:0 
  at Logic.Game.LoadMap (System.String map_name, System.String period, System.Boolean new_game) [0x001de] in <6081d87cf35842aaae84bf970a5049b3>:0 
  at WorldMap.Init () [0x000dd] in <28914a9e7f124e229483d8fb5ba824b9>:0  
(Filename: C:\buildslave\unity\build\Runtime/Export/Debug/Debug.bindings.h Line: 35)

Profiling mismatch!
The EndSection request: "WorldMap.Init" does not match the last BeginSection call.
Profiling stack:
LoadPFData
Game.LoadMap
WorldMap.Init
 
(Filename: C:\buildslave\unity\build\Runtime/Export/Debug/Debug.bindings.h Line: 35)

Player.log

Edited December 31, 2022 by M4X
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[Alexandra_Nicolau]

Hello there !
Could you please provide the following info and files :

-the dxdialog
-A screenshot would also be needed
-Please confirm that there is no Crash folder (in C:\Users\User\AppData\Local\Temp\BlackSeaGames\Sovereign\Crashes) - if you have it, please attach it as well.
-What is the multi monitor setup + any streaming/recording software if used ?

Thank you !

[M4X]

The folder C:\Users\User\AppData\Local\Temp\BlackSeaGames doesn't exist.

2 monitors (extended)

no streaming/recording software

DxDiag.txt

Edited January 3, 2023 by M4X

[Alexandra_Nicolau]

Hello and thank you for the reply!

Just to be sure, can you conduct a quick search in your PC to see if maybe the BlackSeaGames folder or the Users can be found in a different partition ? Thank you !

[THQN Fabian]

The game reports an out of memory error, although you have more than enough memory installed to run the game. Please check your machine's memory consumption and make sure that no other demanding software is running in the background while playing the game.

[M4X]

There is no BlackSeaGames folder in C:\Users\User\AppData\Local\Temp\ there is only one in C:\Users\User\AppData\LocalLow\

I have tried it again after a fresh restart and than the Game works, but after I closed the game and incised the memory from 4 to 6,5GB the game crashed again at 12 of 16GB (system) and 6,5 of 8 (graphic) used.

One thing I noticed is a peak of memory usage on campaign start.

The log of the crash is attached.

Player.log

[Alexandra_Nicolau]

Hello,

Since you mentioned about the BlackSeaGames folder found in C:\Users\User\AppData\LocalLow\, can you please see if you can find the following :

BlackSeaGames\Sovereign\Crashes

The Crash folder you are looking for should be named 'Crash_2023_MM_DD_XXXXXXXXX' (where MM is the month and DD is the date, XXXXXXXXX is the crash number)
 

Also, can you please add the player-prev.log file to the ticket ? (can be found here, right under the player.log file : C:\Users\NAME\AppData\LocalLow\BlackSeaGames\Sovereign)

 

Thank you !