tirintay Posted January 9, 2023 Share Posted January 9, 2023 Play like 35 minutes and when I save the game and I wanted to start a different game, the game crashed, the funny thing is that then it gets caught when you start it on the home screen with the music, and from there it does not come out, I have tried it with a different computer, but the problem persists DxDiag.txt Link to comment Share on other sites More sharing options...
QA Alexandra_Nicolau Posted January 9, 2023 QA Share Posted January 9, 2023 Hello ! Could you please provide the following info and files : -Player.log and Player-prev.log (in C:\Users\User\AppData\LocalLow\BlackSeaGames\Sovereign) -A screenshot would also be needed -Please confirm that there is no Crash folder (in C:\Users\User\AppData\Local\Temp\BlackSeaGames\Sovereign\Crashes) - if you have it, please attach it as well. -What is the multi monitor setup + any streaming/recording software if used ? 1)Instructions for the 'Player.log' + 'Player-prev.log' C:\Users\NAME\AppData\LocalLow\BlackSeaGames\Sovereign (where 'NAME' is your PC name) 2)instructions for the individual 'Crash' folder (should be created after each Crash) C:\Users\NAME\AppData\Local\Temp\BlackSeaGames\Sovereign\Crashes (where NAME is the player's PC name) The Crash folder you are looking for should be named 'Crash_2023_MM_DD_XXXXXXXXX' (where MM is the month and DD is the date, XXXXXXXXX is the crash number) Thank you ! Link to comment Share on other sites More sharing options...
tirintay Posted January 10, 2023 Author Share Posted January 10, 2023 (edited) I attach the files, I don't have a folder named crash, and I only have a monitor It stays all the time with the home screen with the music, I can move the mouse, but the game is not launched it can be like this eternally so I have to leave with alt + F4 Player.log Player-prev.log Edited January 10, 2023 by tirintay Link to comment Share on other sites More sharing options...
QA Alexandra_Nicolau Posted January 10, 2023 QA Share Posted January 10, 2023 Hello again and thank you for the reply. The team has taken note of this report and will be analyzed internally. Thank you ! 1 Link to comment Share on other sites More sharing options...
THQ Nordic THQN Fabian Posted January 10, 2023 THQ Nordic Share Posted January 10, 2023 Please try starting the game without mods. Link to comment Share on other sites More sharing options...
tirintay Posted January 10, 2023 Author Share Posted January 10, 2023 12 minutes ago, THQN Fabian said: Please try starting the game without mods. I dont have any mod installed Link to comment Share on other sites More sharing options...
THQ Nordic THQN Fabian Posted January 10, 2023 THQ Nordic Share Posted January 10, 2023 Please check the contents of this folder: C:\Users\polli\AppData\LocalLow\BlackSeaGames\Sovereign\Saves\Mods\ It should include a mod for 12 building slots. If it does, please disable Steam Cloud Saves (remove the checkmark from this setting screen) and then delete the mod from your mods folder: Link to comment Share on other sites More sharing options...
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