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startup problems


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  • QA

Hello there !
Could you please provide the following info and files :

-the dxdialog
-Player.log (in C:\Users\User\AppData\LocalLow\BlackSeaGames\Sovereign)
-A screenshot would also be needed
-Please confirm that there is no Crash folder (in C:\Users\User\AppData\Local\Temp\BlackSeaGames\Sovereign\Crashes) - if you have it, please attach it as well.
-What is the multi monitor setup + any streaming/recording software if used ?

Thank you !

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My steam library is in disk D.   In the path  C:\Users\User\AppData\LocalLow\BlackSeaGames\Sovereign) don't exist dx dialog and in the path C:\Users\User\AppData\Local\Temp don't exist BlackSeaGames. i don't know how give these informations

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  • QA

Hello again,

-The dxdiag file can be obtained by opening the Windows menu - typing dxdiag (a Run command will pop-up) . Clicking on the command will open up a box with all the PC related info. You can choose to save the info as a WORD file ("save all information" option) and attach it to the ticket afterwards,

-Both the player log and the possible crash folder are not saved in the Steam folder. As mentioned, those files and folders, if existent, can be found here : C:\Users\Your User\AppData\LocalLow\BlackSeaGames\Sovereign . (The player.log may be saved as a Word file in the Sovereign folder).

-In case these files are not present, the dxdiag info, alongside a clip with the moment in which you attempt to start the title from the Steam app [or from the desktop shortcut] and additional info on the multi monitor setup + any streaming/recording software if used should suffice. Thank you !

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My steam library is in disk D.   In the path  C:\Users\User\AppData\LocalLow\BlackSeaGames\Sovereign) don't exist dx dialog and in the path C:\Users\User\AppData\Local\Temp don't exist BlackSeaGames. i don't know how give these informations

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