biro69 Posted January 2 Share Posted January 2 i bought the game on steam but it doesn't start the requirements are ok and the files have been verified. All other games work fine only KOH sovereign has this problem Quote Link to comment Share on other sites More sharing options...
QA Alexandra_Nicolau Posted January 3 QA Share Posted January 3 Hello there ! Could you please provide the following info and files : -the dxdialog -Player.log (in C:\Users\User\AppData\LocalLow\BlackSeaGames\Sovereign) -A screenshot would also be needed -Please confirm that there is no Crash folder (in C:\Users\User\AppData\Local\Temp\BlackSeaGames\Sovereign\Crashes) - if you have it, please attach it as well. -What is the multi monitor setup + any streaming/recording software if used ? Thank you ! Quote Link to comment Share on other sites More sharing options...
biro69 Posted January 3 Author Share Posted January 3 My steam library is in disk D. In the path C:\Users\User\AppData\LocalLow\BlackSeaGames\Sovereign) don't exist dx dialog and in the path C:\Users\User\AppData\Local\Temp don't exist BlackSeaGames. i don't know how give these informations Quote Link to comment Share on other sites More sharing options...
QA Alexandra_Nicolau Posted January 3 QA Share Posted January 3 Hello again, -The dxdiag file can be obtained by opening the Windows menu - typing dxdiag (a Run command will pop-up) . Clicking on the command will open up a box with all the PC related info. You can choose to save the info as a WORD file ("save all information" option) and attach it to the ticket afterwards, -Both the player log and the possible crash folder are not saved in the Steam folder. As mentioned, those files and folders, if existent, can be found here : C:\Users\Your User\AppData\LocalLow\BlackSeaGames\Sovereign . (The player.log may be saved as a Word file in the Sovereign folder). -In case these files are not present, the dxdiag info, alongside a clip with the moment in which you attempt to start the title from the Steam app [or from the desktop shortcut] and additional info on the multi monitor setup + any streaming/recording software if used should suffice. Thank you ! Quote Link to comment Share on other sites More sharing options...
biro69 Posted January 3 Author Share Posted January 3 Hello this should be you asked DxDiag.txt Player-prev.log Player.log Quote Link to comment Share on other sites More sharing options...
QA Alexandra_Nicolau Posted January 3 QA Share Posted January 3 Thank you ! The team has taken note of this report and will be analyzed internally. Quote Link to comment Share on other sites More sharing options...
biro69 Posted January 3 Author Share Posted January 3 My steam library is in disk D. In the path C:\Users\User\AppData\LocalLow\BlackSeaGames\Sovereign) don't exist dx dialog and in the path C:\Users\User\AppData\Local\Temp don't exist BlackSeaGames. i don't know how give these informations Quote Link to comment Share on other sites More sharing options...
biro69 Posted January 3 Author Share Posted January 3 This is my screen when i start koh sovereign Quote Link to comment Share on other sites More sharing options...
QA Alexandra_Nicolau Posted January 4 QA Share Posted January 4 Hello and thank you for the reply! Just to be sure, can you conduct a quick search in your PC to see if maybe the BlackSeaGames folder or the Users can be found in a different partition ? Thank you ! Quote Link to comment Share on other sites More sharing options...
biro69 Posted January 4 Author Share Posted January 4 hello I haven't partions in disk C or D I also uninstalling and reinstalling the game by deleting also the folder in USER but i always got the same result Quote Link to comment Share on other sites More sharing options...
hsyncolakk90 Posted January 29 Share Posted January 29 I'm getting an error when starting the game... unable to start the game.Please restart and make sure to accept the permissions for using the game with your epic account '' I get this error. I bought the product from epic games store Quote Link to comment Share on other sites More sharing options...
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