biro69 Posted January 2, 2023 Share Posted January 2, 2023 i bought the game on steam but it doesn't start the requirements are ok and the files have been verified. All other games work fine only KOH sovereign has this problem Link to comment Share on other sites More sharing options...
QA Alexandra_Nicolau Posted January 3, 2023 QA Share Posted January 3, 2023 Hello there ! Could you please provide the following info and files : -the dxdialog -Player.log (in C:\Users\User\AppData\LocalLow\BlackSeaGames\Sovereign) -A screenshot would also be needed -Please confirm that there is no Crash folder (in C:\Users\User\AppData\Local\Temp\BlackSeaGames\Sovereign\Crashes) - if you have it, please attach it as well. -What is the multi monitor setup + any streaming/recording software if used ? Thank you ! Link to comment Share on other sites More sharing options...
biro69 Posted January 3, 2023 Author Share Posted January 3, 2023 My steam library is in disk D. In the path C:\Users\User\AppData\LocalLow\BlackSeaGames\Sovereign) don't exist dx dialog and in the path C:\Users\User\AppData\Local\Temp don't exist BlackSeaGames. i don't know how give these informations Link to comment Share on other sites More sharing options...
QA Alexandra_Nicolau Posted January 3, 2023 QA Share Posted January 3, 2023 Hello again, -The dxdiag file can be obtained by opening the Windows menu - typing dxdiag (a Run command will pop-up) . Clicking on the command will open up a box with all the PC related info. You can choose to save the info as a WORD file ("save all information" option) and attach it to the ticket afterwards, -Both the player log and the possible crash folder are not saved in the Steam folder. As mentioned, those files and folders, if existent, can be found here : C:\Users\Your User\AppData\LocalLow\BlackSeaGames\Sovereign . (The player.log may be saved as a Word file in the Sovereign folder). -In case these files are not present, the dxdiag info, alongside a clip with the moment in which you attempt to start the title from the Steam app [or from the desktop shortcut] and additional info on the multi monitor setup + any streaming/recording software if used should suffice. Thank you ! Link to comment Share on other sites More sharing options...
biro69 Posted January 3, 2023 Author Share Posted January 3, 2023 Hello this should be you asked DxDiag.txt Player-prev.log Player.log Link to comment Share on other sites More sharing options...
QA Alexandra_Nicolau Posted January 3, 2023 QA Share Posted January 3, 2023 Thank you ! The team has taken note of this report and will be analyzed internally. Link to comment Share on other sites More sharing options...
biro69 Posted January 3, 2023 Author Share Posted January 3, 2023 My steam library is in disk D. In the path C:\Users\User\AppData\LocalLow\BlackSeaGames\Sovereign) don't exist dx dialog and in the path C:\Users\User\AppData\Local\Temp don't exist BlackSeaGames. i don't know how give these informations Link to comment Share on other sites More sharing options...
biro69 Posted January 3, 2023 Author Share Posted January 3, 2023 This is my screen when i start koh sovereign Link to comment Share on other sites More sharing options...
QA Alexandra_Nicolau Posted January 4, 2023 QA Share Posted January 4, 2023 Hello and thank you for the reply! Just to be sure, can you conduct a quick search in your PC to see if maybe the BlackSeaGames folder or the Users can be found in a different partition ? Thank you ! Link to comment Share on other sites More sharing options...
biro69 Posted January 4, 2023 Author Share Posted January 4, 2023 hello I haven't partions in disk C or D I also uninstalling and reinstalling the game by deleting also the folder in USER but i always got the same result Link to comment Share on other sites More sharing options...
hsyncolakk90 Posted January 29, 2023 Share Posted January 29, 2023 I'm getting an error when starting the game... unable to start the game.Please restart and make sure to accept the permissions for using the game with your epic account '' I get this error. I bought the product from epic games store Link to comment Share on other sites More sharing options...
Teutonic Ivan Posted January 24 Share Posted January 24 On 1/29/2023 at 6:50 PM, hsyncolakk90 said: I'm getting an error when starting the game... unable to start the game.Please restart and make sure to accept the permissions for using the game with your epic account '' I get this error. I bought the product from epic games store Got the exact same problem, I currently dont have internet so I started epic games in offline mode so I can play vs AI but it seems I cannot for some reason. Link to comment Share on other sites More sharing options...
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